Shipping Policy

Australia Shipping Rates & Local Pickup

Local Pickup:

  • Free pickup available from Holden Hill, SA 5088

Standard Size Items:

  • Australia-wide flat rate: $18.70

Oversized / Long Items:

  • Flat rate: $60.50
  • Applies to door tracks, window tracks, long frame lengths, mesh rolls, and similar items

International Shipping Rates

Standard Size Items:

  • New Zealand: $30
  • Asia Pacific: $35
  • Canada: $40
  • UK, Europe & Sweden: $45
  • Saudi Arabia: $58

Oversized / Long Items:

  • Please contact us for a custom price to your location.
  • Applies to door tracks, window tracks, long frame lengths, mesh rolls, and similar items

Dispatch & Tracking

  • Orders are dispatched promptly once payment is confirmed.
  • Tracking is provided on all shipped orders.

Shipping FAQ

How quickly will my order be shipped?

If your item is in stock, orders are typically dispatched the next business day, excluding weekends and public holidays.

Do you ship internationally?

Yes. Rollerco ships standard size items internationally to selected regions including New Zealand, Asia Pacific, Canada, the UK, Europe, Sweden, and Saudi Arabia.

How much does shipping cost?

Shipping costs are based on item size and destination:

    • Australia (standard items): $18.70 flat rate
    • Australia (oversized items): $60.50 flat rate
    • International (standard items): Flat rates apply depending on region

Oversized items are not eligible for international flat-rate shipping unless otherwise quoted.

What is considered an oversized or long item?

Oversized items include products such as:

    • Door and window tracks
    • Flyscreen frames and risers
    • Mesh rolls
    • Long capping tracks and glazing beads

These items require special handling and packaging.

What happens if my order contains both standard and oversized items?

If your order includes an oversized item, the oversized shipping rate will apply to the entire order.

Is local pickup available?

Yes. Free local pickup is available from our workshop in Holden Hill, South Australia 5088.
Pickup is arranged once your order is ready.

Will I receive tracking information?

Yes. All shipped orders include tracking details, which are emailed to you once your order has been dispatched.

Can I change or cancel my order after placing it?

Get in touch with us as soon as you can with any changes to your order.
If we haven’t packed or shipped your order, then we can often change it for you.
Usually, due to fast order processing, changes or cancellations cannot be made once your order has entered dispatch.

Do international orders include customs fees?

International shipping charges do not include customs duties, taxes, or import fees.
Any additional charges are the responsibility of the recipient.

My order hasn’t arrived. What should I do?

First, check your tracking information using the link provided in your dispatch email.
If there’s no movement or a delay, contact the shipping carrier, then reach out to us with your name and order number so we can assist.